An Integrated Decision Support Model For Enhancing Continuous Improvement Of Academic Programs

  • M. A. Al-Shargabi Department of Information Systems, Najran University, Najran, Saudi Arabia.
Keywords: decision support model, academic programs, continuous quality improvement, program learning outcomes, assessment plan, improved education outcomes


Continuous Quality Improvement (CQI) in higher educational institutions is considered an aspect that plays a vital role in maintaining excellence in teaching and learning. It focuses on several critical phases such as designing Program Learning Outcomes (PLOs) assessment plans, collecting data, evaluating the of PLO achievement results, and designing and implementing improvement actions to achieve educational goals. CQI is very critical to assess and improve the educational process. As it appears, academic program decision-makers find difficult to formulate and implement an authentic CQI for their programs without the help of decision support systems (DSSs). Therefore, this paper proposes an integrated decision support model that provides CQI decision support to enhance academic programs. Moreover, it provides authentication of the CQI process by auto-checking the accuracy of the CQI phases (assessment, evaluation, designing, and implementing improvement). After the development and implementation of the proposed model in a bachelor-level academic institution, the results show that the proposed model provides decision support for enhancing academic program’s CQI, and authentication of the CQI accuracy, which will lead to the improvement of the educational process and the achievement of educational goals.


Download data is not yet available.


P. G. Altbach, L. Reisberg, L. E. Rumbley, Trends in Global Higher Education: Tracking an Academic Revolution, Report Prepared for the UNESCO 2009 World Conference on Higher Education, Paris, 2009

L. Goff, M. K. Potter, E. Pierre, T. Carey, A. Gullage, E. Kustra, R. Lee, V. Lopes, L. Marshall, L. Martin, J. Raffoul, A. Siddiqui, G. Van Gaste, Learning Outcomes Assessment: A Practitioner's Handbook, Higher Education Quality Council of Ontario, 2015

W. G. Spady, Outcome-Based Education: Critical Issues and Answers, American Assosiation of School Administrators, 1994

T. A. Angelo K. P. Cross, Classroom Assessment Techniques: A Handbook for College Teachers, Jossey-Bass, 1993

J. Biggs, C. Tang, Teaching for Quality Learning at University, McGraw-Hill, 2011

K. L. Harris, International Trends in Establishing the Ttandards of Academic Achievement in Higher Education: An Independent Report and Analysis, Australian Universities Quality Agency, 2009

S. Barrie, C. Hughes, G. Crisp, A. Bennison, AAGLO Summary 1: The ALTC AAGLO project and the international standards agenda, AAGLO, 2011

M. C. Lennon, L. Jonker, AHELO: The Ontario Experience, The Higher Education Quality Council of Ontario, 2014

D. Mladenic, N. Lavrac, M. Bohanec, S. Moyle, Data Mining and Decision Support: Integration and Collaboration, Kluwer Academic Publishers, 2003

L. S. Franz, W. M. Lee, J. C. Van Horn, “An adaptive decision support system for academic resource planning”, Decision Sciences, Vol 12, No. 2, pp. 276-293, 1981

F. Saeed, A. Dixit, “A decision support system approach for accreditation & quality assurance council at higher education institutions in Yemen”, 3rd IEEE International Conference on MOOCs, Innovation and Technology in Education (MITE), Amritsar, India, October 1-2, 2015

M. Sudarma, A. A. K. Oka Sudana, I. Cahya, “Decision Support System for the Selection of Courses in the Higher Education using the Method of Elimination Et Choix Tranduit La Realite”, International Journal of Electrical and Computer Engineering, Vol. 5, No. 1, pp. 129-135, 2015

M. Al Shobaki, S. Abu Naser, “Requirements for Applying Decision Support Systems in Palestinian Higher Education Institutions-Applied Study on Al-Aqsa University in Gaza”, International Journal of Information Technology and Electrical Engineering, Vol. 6, No. 4, pp. 42-55, 2017

M. V. de Almeida, J. J. M. Ferreira, F. A. F. Ferreira, “Developing a multi-criteria decision support system for evaluating knowledge transfer by higher education institutions”, Knowledge Management Research & Practice, available at:

2018.1534533, 2018

C. Temponi, “Continuous improvement framework: implications for academia”, Quality Assurance in Education, Vol. 13, No. 1, pp. 17-36, 2005

M. Al-Shargabi, “Decision Support Approach for Enhancing Course Learning Outcomes Achievement and Accuracy of Continuous Improvement Process”, International Journal of Advanced Trends in Computer Science and Engineering, Vol. 8, No. 1-3, pp., 320-326, 2019


Abstract Views: 194
PDF Downloads: 106

Metrics Information
Bookmark and Share