ALANEZI, M. A.; SELLAMI, A. An Unified Framework for Measuring E-Service Quality. Engineering, Technology & Applied Science Research, Greece, v. 9, n. 3, p. 4249–4254, 2019. DOI: 10.48084/etasr.2694. Disponível em: https://www.etasr.com/index.php/ETASR/article/view/2694. Acesso em: 16 aug. 2022.